Last Updated: 7/24/2024
At Enchanted Kush, we strive to provide a seamless and efficient delivery experience for our customers. Please read our delivery information carefully to understand our policies and procedures.
1. Shipping Locations
We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.
2. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs, including standard and expedited shipping.
4. Estimated Delivery Times
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
Please note that these delivery times are estimates and may vary based on your location and other factors.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on the carrier's website.
6. Delivery Issues
If you experience any issues with your delivery, please contact us immediately at [contact information]. Common issues include:
- Missing or Lost Packages: If your package has not arrived within the estimated delivery time, please check the tracking information and contact the carrier. If you still cannot locate your package, contact us for assistance.
- Damaged Packages: If your order arrives damaged, please take photos of the damage and contact us within 48 hours of receiving your order. We will work with you to resolve the issue.
- Incorrect Addresses: Ensure your shipping address is correct before finalizing your order. We are not responsible for orders delivered to incorrect or incomplete addresses.
7. Delivery Restrictions
We comply with all state and local regulations regarding the sale and delivery of THCa products. Some states may have restrictions on the delivery of these products. It is your responsibility to be aware of and comply with any such restrictions in your area.
8. Signature Requirement
For orders over $200, a signature may be required upon delivery. This ensures that your package is securely delivered to you.
9. P.O. Boxes and APO/FPO Addresses
We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.
10. Customer Support
For any questions or concerns regarding your delivery, please contact our customer support team at support@enchantedkush.com. We are here to help and ensure that your experience with Enchanted Kush is a positive one.
By purchasing from Enchanted Kush, you agree to our delivery policies. We appreciate your business and are committed to providing you with high-quality products and exceptional service.